Support
Questions and answers
Straight answers about how the player behaves and what it does with your data.
- A station will not play. Is something broken?
- Usually the station itself. The directory is community-maintained and a meaningful share of entries are offline at any given moment — broadcasters change or retire stream URLs without telling anyone. The player retries twice before giving up, and offers similar stations when it does. If a specific station fails consistently, it has most likely gone off air for good.
- Why do some stations take a moment longer to start?
- About two thirds of stations only broadcast over plain HTTP, which a secure website cannot load directly. Those are relayed through our servers so they play at all. Where a station also answers securely on its own, we hand you straight to it instead — which is faster and cheaper for everyone.
- Do I need an account?
- No, and there is not one to create. Your favourites and history are stored in your browser on this device only. Nothing is uploaded.
- What happens to my favourites if I clear my browser data?
- They are lost, because they only ever existed on your device. There is no server-side copy to restore from. Cross-device sync would need accounts, which we have not built.
- Does my Android subscription work here?
- Not yet. Entitlements cannot cross platforms without an account linking them, and there is no account system. Everything the web player does today is free regardless.
- Can I record, download, or use the equalizer, like in the app?
- No. Those are Android app features. Browsers cannot record audio from another site, and the equalizer would only work for some stations and not others — so we left it out rather than shipping something inconsistent.
- Does the sleep timer work if I switch tabs?
- Yes. It stores a finish time rather than counting down, so a browser throttling background tabs cannot make it fire late.
- How do I control playback from the keyboard?
- Space or K toggles play and pause, M mutes, and the up and down arrows change volume. They are ignored while you are typing in a text field.
Still stuck?
A station listed incorrectly — wrong country, wrong name, dead stream — is data held by the community directory rather than by us, and can be corrected there. For anything about the app or this site, the Play Store listing is the fastest way to reach us.
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